FAQ
What materials are used in Milay Jewellery?
Milay Jewellery uses high-quality materials such as 9 and 18-carat gold, sterling silver, and premium gemstones including diamonds, pearls, amethyst, zirconia, and moonstone. Each piece is crafted with meticulous attention to detail to ensure durability and a luxurious finish.
How do I care for my Milay Jewellery pieces?
To maintain the beauty of your Milay Jewellery, store your pieces in the provided jewellery box when not in use, avoid contact with water, perfumes, and chemicals, and clean them gently with a soft cloth. For detailed care instructions, please refer to our Jewellery Care Guide.
Can I return or exchange my jewellery purchase?
Yes, we offer a flexible return and exchange policy. If you are not completely satisfied with your purchase, you can return or exchange it within 30 days of delivery, provided the jewellery is in its original condition and packaging. Please visit our Returns & Exchanges page for more information.
Are your materials ethically sourced?
Yes, Milay Jewellery is committed to ethical sourcing. We ensure that all our gemstones and materials are sourced responsibly and ethically, adhering to fair trade practices and supporting sustainable mining and production methods.
Shipping
Fast shipping
Enjoy quick and reliable delivery with our fast shipping options. At Milay Jewellery, we ensure your orders arrive swiftly and safely, so you can start enjoying your beautiful pieces without delay. Experience the convenience of fast shipping on every purchase.
Order tracking
Stay informed with our easy order tracking service. Once your order is shipped, you'll receive a tracking number to monitor its journey. Enjoy peace of mind and real-time updates from dispatch to delivery, ensuring a smooth and transparent shopping experience.
Get in touch
Protect your precious purchases with our insured shipping service. Ensuring that your items are fully covered during transit, providing peace of mind and security. Enjoy the confidence of knowing your beautiful jewellery is safeguarded.